Community Service Associate

New York
Jun 13, 2018
Jun 16, 2018
Employer Type
Direct Employer
Employment Type
Full Time
Job Board
Location: WeWork DUMBO 81 Prospect St, Brooklyn, NY 11201.
Shift: 3:30PM-12AM

Job Description
Co--Reporting to: Community Manager and Community Ops Lead
Position Goals & Objectives
  • Deliver exceptional building level cleaning services within Operational Standards guidelines
  • Assure positive Member experience through quality cleaning practices
  • Perform all tasks on schedule with maximum efficiency
  • Identify and set priorities through clear communication with the Member Services Lead and the Community Management team
  • Maintain a 90--point or above monthly rating based on Operational Standards rating system
  • Work with the Community Management team to identify opportunities to enhance Member experience
  • Act as eyes and ears in absence of Building Management staff
Duties & Responsibilities included but not limited to:
  • Arrive to work at scheduled time
  • Clean and maintain restrooms (including the restock of: toilet paper, paper towels, hand soap, mouthwash, mouthwash cups and air freshener)
  • Clean and maintain kitchens throughout building (including the restock of: dish soap, hand soap and paper towels, paper plates, cups and cutlery)
  • Remove kitchen pantry garbage
  • Clean and organize refrigerators
  • Clean and reset conference rooms (including the restock of: dry erase markers, white board erasers, water pitchers, glasses, prepare tables, reset chairs, empty trash, prepare white boards and recharge phones)
  • Clean and maintain specialty rooms - e. screening rooms, meditation room, recording studios
    • Reset furniture
    • Reset equipment
    • Clean carpets/floors
  • Clean glass walls and doors, including inside and outside of private offices and aluminum partitions
  • Load and unload dishwasher
  • Clean phone booths - dust, vacuum, disinfect phone handles and prepare doors
  • Wash coffee pots and sanitize fruit water container at the end of the day
  • Common spaces and hallways - reset and prepare furniture, prepare carpets/floors
  • Private offices - clean floors, glass doors and remove trash as scheduled
  • Take garbage to trash room/ loading dock and/or curb
  • Prepare spaces for the hosting of events (set-up and break down)
  • Maintain building entrances and sidewalks (shovel snow/ice when needed)
  • Maintain building and floor lobbies
  • Maintain elevator cars and doors
  • Prepare and lock beer kegerators
  • Prepare and maintain printing stations (including the restock of: pens, copy paper, staplers, staples, paper clips, tape and tape dispensers)
  • Brew coffee (as needed through 6pm)
  • Replenish fruit water (as needed through 6pm)
  • Work with the facilities and maintenance team to achieve excellence in the delivery of services to Members
  • Maintain staircase throughout the building including emergency stairwells
  • Attend service related emergencies
  • On-call for building staff during work hours
  • Comply with all safety policies and procedures relating to performance of tasks and/or use of supplies
  • Other duties as assigned
  • Attend pre-event meetings
  • Set up pre-event
  • Break down post-event
  • Post--event analysis
  • Conduct daily building walkthroughs for quality control assessment
Periodic Work
  • Dusting of high spots, light fixtures, design fixtures, ductwork, HVAC dampers, furniture vacuuming, sanitation and stain removal
  • MIMO's: Prepare private offices - desks/ desk lamps/ bookcases/ chairs/ pods
  • Proven Team Player -ability to work with a team and achieve daily and monthly goals
  • Self-starter- able to identify work that needs to be done and does it without required instruction
  • Courteous and professional - able to perform tasks at hand when Members are on-site
  • Detail oriented- pays attention to details regarding processes and extra attention to special requests
  • Ability to solve practical problems using reasoning skills
  • Desire to learn and seek new challenges
  • High School Diploma or equivalent job experience
  • Ability to communicate in English
  • Ability to work with a large, diverse group of employees and suppliers
  • Ability to lift up to 40 lbs
Critical Competencies for Success
  • Do'er:
    • You do what you love!
    • Credibility is earned at WeWork through execution and getting things done.
    • You are able to get into the details and deliver results under highest expectations on time and quality.
    • Be ready to get hands-on with all aspects of the daily needs. The buck stops with you.
    • Pragmatism and outcomes orientation are valued and lead to wins.
    • Exceptional organizational and multitasking skills.
    • You thrive in a fast-paced environment.
  • Solution-centric:
    • You have the flexibility to think outside the box.
    • We don't do everything the traditional way, and are always looking to innovate and push the envelope.
    • You have the ability to foresee and identify needs of the team.
    • You take an innovator and creator's approach to any issues that may arise.
  • Collaborator:
    • There is no room for "I" at WeWork. Every role and individual is in the organization to serve We.
    • Builds trust across the organization by being a good listener and inclusively soliciting input.
    • You are open to new and innovative solutions.
    • You must present well and communicate clearly and effectively to upper management and internal departments.
    • You're willing to adjust course when appropriate new ideas or objections are raised.
    • You love working with people!