Store Sales Support

The RealReal
New York
May 14, 2018
May 24, 2018
Employer Type
Direct Employer
Employment Type
Full Time
Job Board

Essential Duties & Responsibilities

  • Greet and assist customers, consignors and guests as they enter the store
  • Help pair guests with luxury items displayed in-store
  • Assist in processing any spillover of consignment drop-offs
  • Provide assistance to the team of store experts via fitting room support, stock checks, refilling of sales floor, processing returns
  • Punctual, reliable and a team player to work alongside our expert team
  • Outgoing, energetic and excited to work in the customer service industry
  • Safely handle and care for all luxury items in-store, from men and women's clothing, jewelry, watches, home and art pieces
  • Sort, display and restock as directed by the floor manager in an organized manner
  • General shopkeeping practices, safety and organization, housekeeping and trash removal, etc.
  • Other responsibilities as designated by the floor manager & assistant floor manager.
  • Passion for delivering a luxury experience each and every day
  • Polished, professional presentation skills
  • Ability to handle multiple complex, time sensitive situations while remaining calm, cool and collected
  • Well presented and possessing excellent communication skills
  • Demonstrates the skill and willingness to take initiative and to pro-actively anticipate organizational needs including the ability to meet external and internal deadlines as required

Ideal applicants will have:

  • Strong communication skills to work with consumers face to face
  • A touch of customer facing experience
  • A desire to work with people, and an understanding of excellence in customer service
  • A professional appearance and demeanor is important
  • You'll need to be self-motivated


  • Basic understanding of brands and artists
  • Commitment and curiosity towards expanding expertise in fashion, fine jewelry and watches, and fine art and home
  • Customer service experience a requirement

Physical Demands/Environmental Conditions

  • Ability to lift and move merchandise up to 50 lbs.
  • Weekends required.



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