Client Implementation Coordinator

CGS Health
New York
May 10, 2018
Jun 07, 2018
Employer Type
Direct Employer
Employment Type
Full Time
Job Board
Job Description

Client Implementation Coordinator

CGS Health is seeking an experienced client implementation coordinator to manage onboarding efforts for our new and renewing clients.

CGS Health

CGS Health works with employers, to provide comprehensive self-insured health benefits to their employees. Our solutions provide uniquely tailored benefits plans, top quality member services, and employer cost savings.


The Client Implementation Coordinator will be responsible for managing all aspects of bringing new and renewing clients' health benefit plans online and establishing project deliverables and milestones for the plan year. This includes:

  • Establishing and documenting benefit plan details in relevant systems

  • Work closely with account manager to ensure client expectations are met

  • Provide presales support, including identification and development of requirements and business process engineering

  • Managing member enrollment information

  • Establishing plan pricing and member contributions for monthly invoicing

  • Customizing and distributing member collateral

  • Establishing provider network and pharmacy benefit network connections

  • Coordinating activity with our implementation partners.

  • Managing and prioritizing project plans, tasks and timelines

  • Communicating status to management and clients as necessary

  • Establish and communicate invoicing and claims funding processes

  • Define client reporting package contents, recipients, and report frequency

  • Provide post implementation support as needed

Required Experience and Qualifications

  • 2+ years of experience with health insurance and medical benefits plans is required

  • Knowledge of self-funded medical plans and stop-loss insurance is strongly preferred

  • 2+ years project management experience

  • 2+ years client management experience

  • Excellent customer service skills

  • Excellent task management and time management skills and the ability to manage multiple projects and priorities simultaneously

  • A self-starter with the ability to work with minimal supervision

  • Excellent word processing and spreadsheet skills

  • Experience with SharePoint

  • Comfortable working under pressure in a fast-paced environment

  • Proficiency in English and excellent verbal and written communication skills are required

  • Proficiency in Spanish, Korean or another foreign language is a plus

Location and Travel

The Implementation Specialist will work in our NYC office. This role requires 10-15% travel

Company Description Since 1974, Cook Group has been a leading provider of third party administration (TPA) services and medical stop-loss insurance products to the private-sector employer health benefits marketplace. Currently we administer more than 75,000 self-insured covered lives across medical, pharmacy, dental and vision benefits. The Cook Group team has the third party administrative capabilities and medical stop loss experience to tailor a self-insured benefits plan for any group of 50 lives or more nationwide.

Our expertise comes backed by thoroughly vetted self-insurance partners, including, but not limited to industry-leading health networks, claims management and adjudication, ERISA plan document creation, and medical stop-loss underwriters and carriers. Medical stop-loss insurance is an important component of a comprehensive health plan. We work closely with plan sponsors to keep costs under control and all interests aligned.