Field Technician

Xchange Telecom Corp.
Oct 01, 2017
Oct 29, 2017
Employer Type
Direct Employer
Employment Type
Full Time
Job Board
Job Description


Establishes communications systems by installing and maintaining voice and data telecommunications network circuits and equipment.


  • install POTS and data service from NID, indoor and outdoor wiring of phone and data cable. Test and troubleshoot metallic circuits.
  • Plans network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site; preparing an installation diagram.
  • Establishes voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, switches, multiplexors, and integrations; following industry standards.
  • Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.
  • Communicates with network operations. Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications.
  • Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.
  • Maintains customer rapport by listening to and resolving concerns; answering questions.
  • Maintains safe work environment by following codes, standards, and legal regulations.
  • Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
  • Updates job knowledge by participating in educational opportunities; reading technical publications.
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


Telecommunications Systems Engineering, Telecommunications Knowledge, Telecommunications Technologies, ng, Technical Understanding, Functional and Technical Skills, Independence, Attention to Detail, Verbal Communication, Documentation Skills, Audiovisual Maintenance

Five years of experience troubleshooting/repairing phone lines both in the field (by customer's premises) and/or in the central office (willing to be trained).

Clean driving record and recognition that any negative changes to their driving record may result in termination of employment.

Basic reading and writing skills at high school level or equivalent (ie: GED).


The physical and sensory abilities required for this classification include:

  • Strength to lift a 50-pound object, without assistance, and items weighing up to 150 pounds with assistance
  • Coordination and equilibrium sufficient to climb a ladder and maintain balance while pulling cable
  • Sight in order to read computer screens and standard computer printouts / may involve extensive VDT exposure; visual color discrimination sufficient to distinguish the color codes of wire and schematic drawings
  • Hearing, speech, sight, and physical dexterity sufficient to function in a typical office environment.
  • Coordinated, skillful movements of fingers, hands and arms to operate a computer keyboard; may require hand/eye coordination for semi-skilled movements, such as taking apart casings, installing parts and reconnecting computers.
  • Strength and dexterity to crawl, kneel, crouch, or twist to reach/and or work with assigned systems.
  • Manual and finger dexterity sufficient to work with hands in close tolerances and to work with extremely small electronic components
  • Strength, mobility and dexterity to use small hand and power tools as necessary and to climb or crawl to install equipment in areas of close tolerance.
Company Description About Xchange

Xchange Telecom is a facilities-based CLEC and ISP, operating a telephone network in the New York-New Jersey markets. We have over 20,000 customers on both POTS and VOIP lines, and run a multiple location based fiber, wireless and copper network.

Xchange offers health care, vacation, technical training as needed, and other benefits. Xchange is an equal opportunity employer.

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